Re: Cisco Outbound Campaign IVR Base issue

Nguyen Tony · ‎10-12-2017

Hi all,

I am using Cisco UCCE version 10.0 with IP IVR solution (no CVP). I am configuring MRPG, Translation Route...but not work. The outbound call is made to the customer. When the customer answers , the call is ended. Output log in rtr:

14:31:18:140 ra-rtr Trace: (9 x 0 : 0 0) NewCall: CID=(152225,125863), DN=0260, ANI=0912400341, CED=, RCID=5009, MRDID=1, CallAtVRU=1, OpCode=0
14:31:18:140 ra-rtr No peripheral targets for translation route Hanoi_IVR1_PRI_TR have a valid label for dialed number HANDLR1.0260 (ID 5060) from routing client HANDLR1 (ID 5009).
14:31:18:140 ra-rtr Trace: (9 x 0 : 0 0) No peripheral targets for translation route Hanoi_IVR1_PRI_TR have a valid label for dialed number HANDLR1.0260 (ID 5060) from routing client HANDLR1 (ID 5009).
14:31:18:141 ra-rtr Trace: (9 x 0 : 0 0) Deleting Dialog.

Some attached configuration.

Any advices for me?

Thanks,

Thuc

Chintan Gajjar · ‎10-12-2017

couple of points.

did you assigned type 2 VRU to the DIALER PERIPHERAL? is post routing enabled there?

is it SIP or SCCP Dialer? in dialer logs do you label 3609?

Is Target PG HANCCMPG1 is generic PG which also has IVR peripherals?

Nguyen Tony · ‎10-12-2017

Hi

I am usin SIP dialer and already assigned to VRU type 2. Pls see the attached screen. Output Dialer log:

14:31:18:974 dialer-baDialer Trace: (IVR) Transferring Customer port: 013, to IVR route point: [0260]
14:31:18:974 dialer-baDialer Trace: (CPORT) SetState, port: 013, state: GET_TARGET
14:31:18:974 dialer-baDialer Trace: (RESIP) Looked up source for destination: [ V4 10.149.81.133:5060 UDP target domain=10.149.81.133 mFlowKey=0 ] -> [ V4 10.149.90.27:0 UDP target domain=10.149.81.133 mFlowKey=0 ] sent-by= sent-port=0
14:31:18:974 dialer-baDialer Trace: (RESIP) findTransportBySource([ V4 10.149.90.27:0 UDP target domain=10.149.81.133 mFlowKey=0 ])
14:31:18:974 dialer-baDialer Trace: (RESIP) findTransport (any port, any interface) => Transport: [ V4 0.0.0.0:58800 UDP target domain=unspecified mFlowKey=824 ]
14:31:18:974 dialer-baDialer Trace: (RESIP) Transmitting to [ V4 10.149.81.133:5060 UDP target domain=10.149.81.133 mFlowKey=0 ] tlsDomain= via [ V4 10.149.90.27:58800 UDP target domain=10.149.81.133 mFlowKey=0 ]

ACK sip:0912400341@10.149.81.133:5060 SIP/2.0
Via: SIP/2.0/UDP 10.149.90.27:58800;branch=z9hG4bK-d8754z-3a3dd1555e511902-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:3113@10.149.90.27:58800>
To: <sip:0912400341@10.149.80.133>;tag=8F6E0C10-2000
From: <sip:3113@10.149.90.27>;tag=c5193811
Call-ID: e51a1572-720e5b7b-063d5f58-8b7f022e
CSeq: 1 ACK
User-Agent: Cisco-SIPDialer/UCCE10.0
Content-Length: 0

14:31:18:974 dialer-baDialer Trace: (RESIP) Adding message to tx buffer to: [ V4 10.149.81.133:5060 UDP target domain=10.149.81.133 mFlowKey=0 ]
14:31:18:990 dialer-baDialer Trace: MRTask::ProcessNewTaskFailureEvent: Received NACK for NEW_TASK
DialogueID=9, SendSeqNo=1, ReasonCode=Router released the call/task
14:31:19:006 dialer-baDialer Trace: (IVR) MR Target Acquisition Failed for port: 013, state: GET_TARGET, reason: 208
14:31:19:006 dialer-baDialer Trace: (CUST) SetCallResult, id: 76 in DL_5002_5001, skill: 29087, result: 2 [DIAL_ERROR], now: [Thu Oct 12 14:31:19 2017], callback: [Thu Oct 12 14:31:09 2017]
14:31:19:006 dialer-baDialer Trace: (IVR) ***End call event port: 013, state: GET_TARGET***
14:31:19:006 dialer-baDialer Trace: (SIP) Hangup, port: 013
14:31:19:006 dialer-baDialer Trace: (PM)
------------------------------
Release port: 013, state: [GET_TARGET]
------------------------------
14:31:19:006 dialer-baDialer Trace: (CPORT) SetState, port: 013, m_CustomerCallTime: 8595, state: IDLE
14:31:19:006 dialer-baDialer Trace: (CM) Close record request, customer: 0912400341, Dial Id: 76 in DL_5002_5001, result: 2 [DIAL_ERROR]
14:31:19:006 dialer-baDialer Trace: (CUST) Record sent to campaign manager, id: 76 in DL_5002_5001, skill: 29087, result: 2 [DIAL_ERROR]
14:31:19:021 dialer-baDialer Trace: Info:: HandleByeMsg - SIP port: 013, station: 3113, state: SIP_LINESTATE_CONNECTED
14:31:19:021 dialer-baDialer Trace: (RESIP) InviteSession::Connected: end
14:31:19:021 dialer-baDialer Trace: (RESIP) Dialog::makeRequest:

BYE sip:0912400341@10.149.81.133:5060 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-991cb34a17610520-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:3113>
To: <sip:0912400341@10.149.80.133>;tag=8F6E0C10-2000
From: <sip:3113@10.149.90.27>;tag=c5193811
Call-ID: e51a1572-720e5b7b-063d5f58-8b7f022e
CSeq: 2 BYE
Content-Length: 0

14:31:19:021 dialer-baDialer Trace: (RESIP) <sip:3113@10.149.90.27>;tag=c5193811 Sending BYE
14:31:19:021 dialer-baDialer Trace: (RESIP) Looking for dialogSet: e51a1572-720e5b7b-063d5f58-8b7f022e-c5193811 in map:
14:31:19:021 dialer-baDialer Trace: (RESIP) [7601f46b-261d6a61-5d2c5212-555a014a-d079264f -> 0638CB10, e51a1572-720e5b7b-063d5f58-8b7f022e-c5193811 -> 0638CC68]
14:31:19:021 dialer-baDialer Trace: (RESIP) SEND:

BYE sip:0912400341@10.149.81.133:5060 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-1232ce57405c7f63-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:3113>
To: <sip:0912400341@10.149.80.133>;tag=8F6E0C10-2000
From: <sip:3113@10.149.90.27>;tag=c5193811
Call-ID: e51a1572-720e5b7b-063d5f58-8b7f022e
CSeq: 2 BYE
User-Agent: Cisco-SIPDialer/UCCE10.0
Content-Length: 0

14:31:19:021 dialer-baDialer Trace: (RESIP) Looking for dialogSet: e51a1572-720e5b7b-063d5f58-8b7f022e-c5193811 in map:
14:31:19:021 dialer-baDialer Trace: (RESIP) [7601f46b-261d6a61-5d2c5212-555a014a-d079264f -> 0638CB10, e51a1572-720e5b7b-063d5f58-8b7f022e-c5193811 -> 0638CC68]
14:31:19:021 dialer-baDialer Trace: (RESIP) DialogId::DialogId: e51a1572-720e5b7b-063d5f58-8b7f022e-c5193811-8F6E0C10-2000
14:31:19:021 dialer-baDialer Trace: (RESIP) Send: SipReq: BYE 0912400341@10.149.81.133:5060 cid=e51a1572-720e5b7b-063d5f58-8b7f022e tid=1232ce57405c7f63 cseq=BYE contact=3113 / 2 from(tu)
14:31:19:021 dialer-baDialer Trace: (RESIP) SEND: SipReq: BYE 0912400341@10.149.81.133:5060 cid=e51a1572-720e5b7b-063d5f58-8b7f022e tid=1232ce57405c7f63 cseq=BYE contact=3113 / 2 from(tu)
14:31:19:021 dialer-baDialer Trace: (RESIP) Transition InviteSession::Connected -> InviteSession::Terminated
14:31:19:021 dialer-baDialer Trace: SipISH-onTerminated:1

14:31:19:021 dialer-baDialer Trace: SIP port: 013, station: 3113, state: SIP_LINESTATE_CONNECTED
14:31:19:021 dialer-baDialer Trace: WARNING: Reason Code : 1, not handled for SIP port: 013
14:31:19:037 dialer-baDialer Trace: (RESIP) No matching transaction for SipReq: BYE 0912400341@10.149.81.133:5060 cid=e51a1572-720e5b7b-063d5f58-8b7f022e tid=1232ce57405c7f63 cseq=BYE contact=3113 / 2 from(tu)
14:31:19:037 dialer-baDialer Trace: (RESIP) Creating new TransactionState: tid=1232ce57405c7f63 [ ClientNonInviteTrying reliable target=[ V4 0.0.0.0:0 UNKNOWN_TRANSPORT target domain=unspecified mFlowKey=0 ]]
14:31:19:037 dialer-baDialer Trace: (RESIP) TransactionState::processClientNonInvite: SipReq: BYE 0912400341@10.149.81.133:5060 cid=e51a1572-720e5b7b-063d5f58-8b7f022e tid=1232ce57405c7f63 cseq=BYE contact=3113 / 2 from(tu)
14:31:19:037 dialer-baDialer Trace: (RESIP) Adding timer: Timer F tid=1232ce57405c7f63 ms=32000
14:31:19:037 dialer-baDialer Trace: (RESIP) sendToWire with no dns result: tid=1232ce57405c7f63 [ ClientNonInviteTrying reliable target=[ V4 0.0.0.0:0 UNKNOWN_TRANSPORT target domain=unspecified mFlowKey=0 ]]
14:31:19:037 dialer-baDialer Trace: (RESIP) Looking up dns entries for sip:0912400341@10.149.81.133:5060
14:31:19:037 dialer-baDialer Trace: (RESIP) DnsResult::lookup sip:0912400341@10.149.81.133:5060
14:31:19:037 dialer-baDialer Trace: (RESIP) Numeric result so return immediately: [ V4 10.149.81.133:5060 UDP target domain=10.149.81.133 mFlowKey=0 ]
14:31:19:037 dialer-baDialer Trace: (RESIP) tid=1232ce57405c7f63 [ ClientNonInviteTrying reliable target=[ V4 0.0.0.0:0 UNKNOWN_TRANSPORT target domain=unspecified mFlowKey=0 ]] got DNS result: 10.149.81.133 --> [[ V4 10.149.81.133:5060 UDP target domain=10.149.81.133 mFlowKey=0 ]]
14:31:19:037 dialer-baDialer Trace: (RESIP) Returning next dns entry: [ V4 10.149.81.133:5060 UDP target domain=10.149.81.133 mFlowKey=0 ]
14:31:19:037 dialer-baDialer Trace: (RESIP) Unreliable transport: tid=1232ce57405c7f63 [ ClientNonInviteTrying unreliable target=[ V4 0.0.0.0:0 UNKNOWN_TRANSPORT target domain=unspecified mFlowKey=0 ]]
14:31:19:037 dialer-baDialer Trace: (RESIP) Adding timer: Timer E1 tid=1232ce57405c7f63 ms=500
14:31:19:037 dialer-baDialer Trace: (RESIP) Looked up source for destination: [ V4 10.149.81.133:5060 UDP target domain=10.149.81.133 mFlowKey=0 ] -> [ V4 10.149.90.27:0 UDP target domain=10.149.81.133 mFlowKey=0 ] sent-by= sent-port=0
14:31:19:037 dialer-baDialer Trace: (RESIP) findTransportBySource([ V4 10.149.90.27:0 UDP target domain=10.149.81.133 mFlowKey=0 ])
14:31:19:037 dialer-baDialer Trace: (RESIP) findTransport (any port, any interface) => Transport: [ V4 0.0.0.0:58800 UDP target domain=unspecified mFlowKey=824 ]
14:31:19:037 dialer-baDialer Trace: (RESIP) Transmitting to [ V4 10.149.81.133:5060 UDP target domain=10.149.81.133 mFlowKey=0 ] tlsDomain= via [ V4 10.149.90.27:58800 UDP target domain=10.149.81.133 mFlowKey=0 ]

BYE sip:0912400341@10.149.81.133:5060 SIP/2.0
Via: SIP/2.0/UDP 10.149.90.27:58800;branch=z9hG4bK-d8754z-1232ce57405c7f63-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:3113@10.149.90.27:58800>
To: <sip:0912400341@10.149.80.133>;tag=8F6E0C10-2000
From: <sip:3113@10.149.90.27>;tag=c5193811
Call-ID: e51a1572-720e5b7b-063d5f58-8b7f022e
CSeq: 2 BYE
User-Agent: Cisco-SIPDialer/UCCE10.0
Content-Length: 0

14:31:19:037 dialer-baDialer Trace: (RESIP) Adding message to tx buffer to: [ V4 10.149.81.133:5060 UDP target domain=10.149.81.133 mFlowKey=0 ]
14:31:19:037 dialer-baDialer Trace: (RESIP) incoming from: [ V4 10.149.81.133:5060 UDP target domain=unspecified mFlowKey=824 ]
14:31:19:037 dialer-baDialer Trace: (RESIP)

SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.149.90.27:58800;branch=z9hG4bK-d8754z-1232ce57405c7f63-1---d8754z-;rport
To: <sip:0912400341@10.149.80.133>;tag=8F6E0C10-2000
From: <sip:3113@10.149.90.27>;tag=c5193811
Call-ID: e51a1572-720e5b7b-063d5f58-8b7f022e
CSeq: 2 BYE
Date: Thu, 12 Oct 2017 07:31:04 GMT
Server: Cisco-SIPGateway/IOS-12.x
Reason: Q.850;cause=16
Content-Length: 0

14:31:19:037 dialer-baDialer Trace: (RESIP) Found matching transaction for SipResp: 200 cid=e51a1572-720e5b7b-063d5f58-8b7f022e tid=1232ce57405c7f63 cseq=BYE / 2 from(wire) -> tid=1232ce57405c7f63 [ ClientNonInviteTrying unreliable target=[ V4 0.0.0.0:0 UNKNOWN_TRANSPORT target domain=unspecified mFlowKey=0 ]]
14:31:19:037 dialer-baDialer Trace: (RESIP) TransactionState::processClientNonInvite: SipResp: 200 cid=e51a1572-720e5b7b-063d5f58-8b7f022e tid=1232ce57405c7f63 cseq=BYE / 2 from(wire)
14:31:19:037 dialer-baDialer Trace: (RESIP) Whitelisting 10.149.81.133(1): 10.149.81.133
14:31:19:037 dialer-baDialer Trace: (RESIP) updating an existing vip: 10.149.81.133 with 10.149.81.133
14:31:19:037 dialer-baDialer Trace: (RESIP) Send to TU: TU: DialogUsageManager size=0

SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.149.90.27:58800;branch=z9hG4bK-d8754z-1232ce57405c7f63-1---d8754z-;rport
To: <sip:0912400341@10.149.80.133>;tag=8F6E0C10-2000
From: <sip:3113@10.149.90.27>;tag=c5193811
Call-ID: e51a1572-720e5b7b-063d5f58-8b7f022e
CSeq: 2 BYE
Date: Thu, 12 Oct 2017 07:31:04 GMT
Server: Cisco-SIPGateway/IOS-12.x
Reason: Q.850;cause=16
Content-Length: 0

14:31:19:037 dialer-baDialer Trace: (RESIP) Adding timer: Timer K tid=1232ce57405c7f63 ms=5000
14:31:19:037 dialer-baDialer Trace: (RESIP) Looking for dialogSet: e51a1572-720e5b7b-063d5f58-8b7f022e-c5193811 in map:
14:31:19:037 dialer-baDialer Trace: (RESIP) [7601f46b-261d6a61-5d2c5212-555a014a-d079264f -> 0638CB10, e51a1572-720e5b7b-063d5f58-8b7f022e-c5193811 -> 0638CC68]
14:31:19:037 dialer-baDialer Trace: (RESIP) DialogUsageManager::processResponse:

SipResp: 200 cid=e51a1572-720e5b7b-063d5f58-8b7f022e tid=1232ce57405c7f63 cseq=BYE / 2 from(wire)
14:31:19:037 dialer-baDialer Trace: (RESIP) DialogId::DialogId: e51a1572-720e5b7b-063d5f58-8b7f022e-c5193811-8F6E0C10-2000
14:31:19:037 dialer-baDialer Trace: (RESIP) Found matching dialog mClientSubscriptions(0), mServerSubscriptions(0) for

SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.149.90.27:58800;branch=z9hG4bK-d8754z-1232ce57405c7f63-1---d8754z-;rport
To: <sip:0912400341@10.149.80.133>;tag=8F6E0C10-2000
From: <sip:3113@10.149.90.27>;tag=c5193811
Call-ID: e51a1572-720e5b7b-063d5f58-8b7f022e
CSeq: 2 BYE
Date: Thu, 12 Oct 2017 07:31:04 GMT
Server: Cisco-SIPGateway/IOS-12.x
Reason: Q.850;cause=16
Content-Length: 0

Thanks,

Thuc

Chintan Gajjar · ‎10-12-2017

Hi there, can you please answer the other questions i have asked?

adding to those question, do you also have trukk groups configured for IVR for new-call and pre-routed call?

also please dont copy paste the logs as its gonna stretch the thread un neccessarily, it good to attach them as file.

Nguyen Tony · ‎10-12-2017

Hi ,

I am sorry about log paste...

Yes, I have one trunk group for IP IVR.

Chintan Gajjar · ‎10-12-2017

No need to be sorry man, you havent done anything wrong. it was just my suggestion for better handling this thread.

Can you please answer below which i have asked previously:

1) The Target PG (HANCCMPG) what you have for the translation Routing, is it generic PG having your IVR peripherals? or your IVRs on different PG?

2) can you make sure the peripheral number 100 on Network trunk group matches with the call control group id on IVRs?

3) Can you also paste the screen shot of the translation route to IVR script?

Nguyen Tony · ‎10-12-2017

Hi

1, Yes, it is generic PG with IVR PIM and CCM PIM.

2, IVR NTG is working for inbound calls. The peripheral number is ok.

3, Pls see the attachment.

Thanks

Thuc

Chintan Gajjar · ‎10-13-2017

do you have type 2 VRU assigned to the IVR PIMs also?

try changing label/dnis pair fro 3609 to something else.

Try restarting DIALER and GENERIC PG, there might be configurations which would not have delivered to them.

your config looks correct but there something in system which stopping the successful translation route. i have exhausted my tries and i need to look into the system with some remote session to get an idea.

Chintan Gajjar · ‎10-13-2017

and also check your script and make sure we are usig the correct Service and Translation Route Nodes config, becuase everything else i asked looks correct from the system config.