Our cisco outbound dialer is working fine and all the campaigns both IVR and
agent based are working fine in our old HIPCC platform 7.0 ICM 7.0_SR4;CTIOS7.0(0)SR2 CVP3.1(0) CCM4.1
NOW We have upgraded the plaform to the new HIPCC 8.5 version and copied all
the outbound confiuration data (campaigns,import rules,Ba database ,icm
scripts etc etc) through the EDMT tool but IVR/agent campiagn is not
working , we are using the dialer type as SCCP and confuired everything as
mirror as in the old settup.. ICM 8.5;CTIOS 8.5 CVP 8.5 CCM 8.5
Pls help me to understand if we need to do any new configuration for
IVR/agent campaigns in upgraded IPCC 8.5 version compared to the IPCC 7.0
version (SCCP dialer).
I hope there is no change for SCCP dialer in newer version 8.5 unlike SIP dialer ??even i can see from campaign manager logs that the records are given to the dialer for dialing, but the dialing customer part is not taking place..I have attached the logs from dialer and Camp. manager
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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