You should not use a route select node or a service node in an outbound routing script to select an agent. If the queue to agent node fails, it should not fall back to the Route select node, thereby selecting another agent. When the dialer sends a personal callback MR request to the router, it expects to see the agent whom it requested returned to it. If another agent is returned, this will cause a problem with the personal callback mode.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...