We have setup Cisco QM 2.6 with UCCX 7.0 and CUCM cluster 7.0. The recording method followed is Server-Based using the SPAN on the switch.
We have configured QM Users ( No-AD Integration) with Knowledge Workers. We need to record 5 extensions, so have configrued 5 knowledge workers and associated them with extensions and designated them as licensed user.
Configured all the extensions to be recorded.
My query is, I am able to see the recorded files in encrypted format in the recordings folder, however, when i login to the QM Desktop, I am unable to find the calls in the recordings tab?
Also the workflow shows only 5 calls per agent? Can i record all the calls coming into the Contact center?
The Cisco QM is one of cisco's product with most incomplete documentation and least configuration details published.
to record all calls turn on archive recording. this is a separate feature to the workflow , evaluation feature. you need to change your role to access recordings. users can only listen to recordings that have been evaluated
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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