I have a script that needs to query the QM database after the call was made in order to obtain the recording ID. I need to know the unique Call ID passed on from UCCX to QM in order to do this.
Upon looking at the Ccr table in the Quality Management database, I see that there are two Call ID columns: icmCallId and associatedCallId. Does anyone know if these are call ID's passed on by UCCX or generated by QM? Columns icmCallId and associatedCallId do not match the Session ID or the Identifier ID in my script. Any insight?
I know that I can pass the Identifier ID to QM via an ECC variable to CAD and then as metadata. Then, I can query the QM database where the row matches the Identifier ID. However, passing metadata has proven to be unreliable in our environment as the metadata is not being sent to QM consistently.
Hi Tanner, thank you for your confirmation. However, the Implementation Id is not being sent to Quality Management from UCCX. Therefore, I have no way to associate the call. I have gone another route and that is to query for the call in the QM database after the fact by ANI, Time, and DNIS.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...