Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Cisco SocialMiner 10 Reporting Database is down?

i have just installed Cisco SocialMiner 10.0 and i got everything running and fine. But i received error when changing the reporting db credential in

Administration --> Reporting Configuration --> Edit --> Fill up username & password --> Save

It throws "Error - An error occurred on the application server during operation.
The request reached the application server but it took too long to respond."

Is there a way to check if the informix database is running?


Thank you for your assistance!

  • Contact Center

I don't have access to our

I don't have access to our lab right now, but I think there's a database utility within the CLI. Something like db status or something like that.



New Member

Hi David,  Thanks for your

Hi David,  Thanks for your response!

i tried CLI show tech dbstateinfo and it says that the Informix is UP.

Anything else that i might need to check?

New Member

Hi David, after consecutively

Hi David, after consecutively hitting the Save button for several times, i finally managed the set up the reporting user successfullly!!


Ha, not surprised, but glad

Ha, not surprised, but glad it's working now.