Cisco SocialMiner Facebook 8.5 - authorization problem
You need to upgrade to the latest 8.5.4 release, which is 184.108.40.20600-7, or to version 8.5.5 (this have being released today), all this because Facebook changed the API.
From the socialminer wiki:
Bugid: CSCtv23315 Patch version: 220.127.116.1100-7 Valid upgrade paths to this patch: • from FCS version (8.5.1) • from release 8.5.3 • from release 8.5.4
When a user chooses to reply to a SocialContact, the Facebook reply template is loaded but displays the error: "Invalid access token" and the user is unable to post a reply. Furthermore, the Feed is marked as in a bad state (because of an invalid access token) and needs re-authorization.
When a Facebook reply template is loaded, it checks to see the current Like status of the post. It is during the determination of the Like status that the SocialMiner encounters an issue. The Facebook Graph API needs a UserId to retrieve the Like status of a Post. Previously, the UserId was encoded in the Facebook access token, so SocialMiner was able to directly parse it from the token. Since Facebook moved to OAuth 2.0, the structure of the access token has changed and, as a result, SocialMiner is no longer able to parse the UserId from the access token and the Like status determination fails.
This patch changes the way SocialMiner extracts the UserId (it now makes a Facebook API call to get the UserId) to resolve this issue.
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