Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Cisco Supervisor Desktop 8.5 not reset at midnight

Hello,

 

we have seen that since recently, Cisco Supervisor Desktop 8.5 is no longer resetting it's statistics at midnight. This means that in the meantime, agents have been logged in for 200+ hours.

I found in a forum that the Rascal server/service needs to be restarted. But can anybody tell me how to do this, and also what the exact function of Rascal is ?

Thanks in advance,

Stefaan

1 ACCEPTED SOLUTION

Accepted Solutions

Rascal? mmmm not sure about

Rascal? mmmm not sure about it,

Can you try rebooting Cisco Desktop Recording and Statistics Service & CCX Engine first? (for all the nodes in the cluster)

Go to CCX Serviceability -> Tools -> Control Center - Network Services

 

NOTE: CCX Engine must be restarted during after hours!

2 REPLIES

Rascal? mmmm not sure about

Rascal? mmmm not sure about it,

Can you try rebooting Cisco Desktop Recording and Statistics Service & CCX Engine first? (for all the nodes in the cluster)

Go to CCX Serviceability -> Tools -> Control Center - Network Services

 

NOTE: CCX Engine must be restarted during after hours!

Hello Rolando,restarting the

Hello Rolando,

restarting the Cisco Desktop Recording and Statistics Service did the trick. Thanks for the suggestion.

Stefaan

52
Views
0
Helpful
2
Replies