This was all setup by another company before we were involved. THis is my first experience with CSD and CAD. We know from the cisco CAD documentation that CAD Services runs on a windows box somewhere, but have been unable to locate it.
CCNA Voice; MCITP
Telecom & Network Administrator
To barge in on a call, supervisor must first be logged into Cisco Agent Desktop. Login on CAD and CSD by yourself and then try to barge. You can barge in only once on a call per supervisor.
For example, if you barge in on a call, drop out of the conversation, and then attempt to barge in on the same call again, you will not be able to do so.
You cannot barge in if any of the following conditions are true:
The agent is on hold.
The agent is on two calls.
The agent is in a conference call.
You are already on another call.
In CUCM under Agent's phone, Built In Bridge must be ON and Privacy must be OFF. If Supervisor needs to barge in, he should be logged in to CAD and CSD both and it will consume 1 Agent License, if you are logged in CAD and CSD with same user ID.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.