Cisco Supervisor Desktop - Barge and Interrupt features greyed out
I have created user , assigned supervisor capability.Installed CSD / CAD . Logged into CSD/ CAD.Selected the team in CSD , able to see the logged in agents.Made calls to agent selected the call but Intercept -> Barge in greyed out.It shows the option for recording.
Searched the community found useful tips and made the changes but didnt help.
1.Using Premium licenses
2.Same user id / pwd for CSD and associated CAD
3.Enable Supervisor Barge In / Intercept -> checked in under desktop administrator login
4.Tried with different agent phones.
Let me know what else need to be checked and make it to work.
What is the phone model are you using , if it is 7941 no need to enable Handset/Headset Monitor it will enabled by default.
If you are using 7942 phone model we need to check Under the Product Specific Configuration Layout section in device configuration in CUCM, you will see an option for Handset/Headset Monitor. The default is disable. Set this to enable and reset the phone.
Make sure BIB( Build in Bridge ) option is on in Phone configuration settings. If it is not set this to ON and reset the same.
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