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Cisco Supervisor Desktop Issue in Real Time Report

Dear Pros,

Have you ever encountered this issue on the Supervisor Desktop tool?

When we open the team skill stats report to see the calls in queue and agents logged in etc in the Oldest in queue it shows 6[00:00:00] all the time. When a calls shows up it reads 7[00:00:xx]

The real-time report from CRS Administration does not display this. Just the supervisor desktop.

Any idea to solve this issue??

Thanks in advance

R.S

2 REPLIES
Silver

Re: Cisco Supervisor Desktop Issue in Real Time Report

Work-around: Apply Hotfix hf12 for ICM release 4.6.0 for resolution

Cisco Employee

Re: Cisco Supervisor Desktop Issue in Real Time Report

Hi R.S.,

you do not specify the running IPCCX release.

The scenario propose suggests stale calls or stats in the Enterprise Server.

To quickly clean this try restarting the engine off hours or if you want to be more specific Rascal/Enterprise Chat Server.

This is usually caused by an issue with the call flow or invalid actions, if it occurs again raise a TAC case please.

Regards,

Riccardo

PS. Please remember to rate useful posts.

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