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New Member

Cisco Supervisor Desktop - no record buttons

Hello, could you help me with cisco superviser desktop?

i cant record someone's speech from superviser cause there is no buttons,

from admin i can only insert buttons to the agent,

what should i change?

thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Cisco Supervisor Desktop - no record buttons

Do you have buttons and they are grayed out or do you not have buttons at all?

If the buttons are there, but grayed out, make sure you are clicking on the call and not the agent name.

Click on agent name to monitor.

Click on the Inbound call to record.

Please go to the lower left corner and see if the CSD is In Service after you select a team. If it says Partial Service, double click on this and see what is in Partial Service.

7 REPLIES

Re: Cisco Supervisor Desktop - no record buttons

I assume you have Express rather than Enterprise.

Please let us know which version you have and what package (Standard, Enhanced or Premium - if is is Standard then recording is not included).

New Member

Re: Cisco Supervisor Desktop - no record buttons

oh, sorry

i have Premium license

New Member

Re: Cisco Supervisor Desktop - no record buttons

Express, yes, not Enterprise

Re: Cisco Supervisor Desktop - no record buttons

Not sure why you cannot see the recording buttons then.

Page 44 of the doc at the link below shows how to record calls for version 7.0.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/csd66ug-cm.pdf

Do you have the Intervention > Call/Agent Start Recording option?

New Member

Re: Cisco Supervisor Desktop - no record buttons

Yes, i have this option

Cisco Employee

Re: Cisco Supervisor Desktop - no record buttons

Do you have buttons and they are grayed out or do you not have buttons at all?

If the buttons are there, but grayed out, make sure you are clicking on the call and not the agent name.

Click on agent name to monitor.

Click on the Inbound call to record.

Please go to the lower left corner and see if the CSD is In Service after you select a team. If it says Partial Service, double click on this and see what is in Partial Service.

New Member

Re: Cisco Supervisor Desktop - no record buttons

Thank you very much.

Yes, they are grey,

thank you again!

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