Cisco Supervisor Desktop not refreshing automatic

[sangavi-as]

hi,

In Cisco Supervisor Desktop Refresh Rate is configured as Manual. but i have to change it to Automatic. how can i changee this. do anybody help me???

[Jonathan Schulenberg]

Can you show a screenshot of where this choice exists for clarity? Most of the settings refresh automatically at a configurable interval.

[sangavi-as]

i have attached the screenshot..

[Jonathan Schulenberg]

I see neither an automatic or manual choice here, only the columns you're choosing to display.

[sangavi-as]

i have got some other information.

i logged in with my credential on colleagues pc and it did not refresh….it is my user name/id that has problem it appears…

when my colleagues logged in to my pc with his credentials, its refreshing

[Anthony Holloway]

Sometimes these CAD applications require local admin rights to do their job.  Also, there's the Windows policy for users which may specify certain security features be turned on/off for them, and yours could be different than that of your corworker.

Anthony Holloway

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[sangavi-as]

we checked with user credential with his colleague pc, its not refreshing.

when his colleague loged in to his pc, the display are refreshing.

the problem is with his credentials. we re-created the user credentilas in ICM then also it dint work..

how can i proceed in this?

[Anthony Holloway]

You still haven't produced a screenshot of the refresh interval setting within CSD as Jon requested originally.  The screenshot you did produce does not show anything relevant to your problem.

Anthony Holloway

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[sangavi-as]

i dont have access to CSD.. that is the only screenshot i have

[Saeed Syed]

Cisco supervisor desktop when an agent is removed from a particlar quene the supervisor desktop does not update to remove that agent from the list. The only way you see a change is to logout and log back in any suggestion.

[sangavi-as]

we have tried with Restore Default Layout option in CSD. That also dint help us

[Saeed Syed]

If you go under view then pregernces look for the refresh rate for each csq configured and it changeable with a double click.

[sangavi-as]

yes you are correct but that refresh rate is greyes out and set to manual.. we cant change it to automatic..

[sandeep chauhan · Accepted solution]

Hi Sangavi,

You can set these to automatic via - LDAP browser.

Maybe you need calabrio via cisco for this. But if you asks for login credentials, calabrio may give you the same.

Regards

Sandeep

[sangavi-as]

hi Sandeep,

you are correct.. we raised a TAC with cisco and following with them..

can you tell me the procedure for this LDAP edition?

Thanks,

Sangavi.