01-27-2010 05:56 AM - edited 03-14-2019 05:10 AM
We are call center company and using IPCC Enterprise 7.5
With Cisco Supervisor Desktop (Premuim Version) Build 7.5.3.100
My issue is (Our Quality Team) 3 machines running Supervisor to monitor and record all calls
have the same issue (When they open the recorded files from tools) it show error message and close the program
Note: This happen randomly maybe 3 or 4 times in every machine per day
i changed the windows and same result (maybe software bug) need hotfix or something ?
i checked the event log in one of this machines and have this information
any ideas what is the problem ?
01-31-2010 10:25 PM
re install your viewer, increase memory and try one user at a time.
Good luck,
Baseer.
01-31-2010 10:50 PM
I am not sure what version you are running, but baseer seems to have a good ideas. I would personally serach the bug tookil and see if anything looks reasonable, if it doesn't then I would open a TAC case as its probably affecting other customers and can be resolved properly in the code.
Cheers,
Chad
02-15-2010 01:57 AM
This issue happen only when i click on play and save >> when i type the file name and click save button > Message appeare
Note: the save folder is network shared folder
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