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Cisco Supervisor Desktop Recording Issue

We are call center company and using IPCC Enterprise 7.5

With Cisco Supervisor Desktop (Premuim Version) Build 7.5.3.100


My issue is (Our Quality Team) 3 machines running Supervisor to monitor and record all calls

have the same issue (When they open the recorded files from tools) it show error message and close the program

Note: This happen randomly maybe 3 or 4 times in every machine per day

i changed the windows and same result (maybe software bug) need hotfix or something ?

error1.JPG

i checked the event log in one of this machines and have this information

error2.JPG

any ideas what is the problem ?

3 REPLIES

Re: Cisco Supervisor Desktop Recording Issue

re install your viewer, increase memory and try one user at a time.

Good luck,

Baseer.

Re: Cisco Supervisor Desktop Recording Issue

I am not sure what version you are running, but baseer seems to have a good ideas.  I would personally serach the bug tookil and see if anything looks reasonable, if it doesn't then I would open a TAC case as its probably affecting other customers and can be resolved properly in the code.

Cheers,

Chad

New Member

Re: Cisco Supervisor Desktop Recording Issue

This issue happen only when i click on play and save >> when i type the file name and click save button > Message appeare

Note: the save folder is network shared folder

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