No ability to perform a group reset. Like it use to be Ayaya. When a representative is removed from a particular queue the supervisor desktop does not update to remove that representative from the list. CSD should reflect change in queue assignment when it refreshes. The workarounds is that the user must navigate from the Contact Center to the Service Center tam display and back again (or vise versa) in order to se the change reflected. Any fix for it?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...