cisco supervisor desktop

[Dennis Mink]

I have installed CAD on my laptop an am able to log into the agent desktop.

Also I have installed the supervisor desktop, when I log in with my AD UID and password, i receive an "invalid password and or user ID"

I have double checked my user settings on IPCC (v5) and I have the agent, supervisor and administrator capabilities set against my UID.

any ideas?

[Chris Deren]

The default password to supervior desktop is the same as the username, try that and let us know.

Chris

[Dennis Mink]

I have just tried that,

still invalid UID/PW.

what is it authenticating against?

[Dennis Mink]

in addition to this, I have just check with the supervisors at out call center; they are still able to log in.

[SHAIHAN JAFFREY]

Follow these steps

1)login to Cisco Desktop Administrator

2)personnel Configuration

3)supervisors

4)supervisor properties

change the password and then try logging supervisor desktop.

HTH

SJ

[Dennis Mink]

thanks m8, all sorted