Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

cisco supervisor desktop

I have installed CAD on my laptop an am able to log into the agent desktop.

Also I have installed the supervisor desktop, when I log in with my AD UID and password, i receive an "invalid password and or user ID"

I have double checked my user settings on IPCC (v5) and I have the agent, supervisor and administrator capabilities set against my UID.

any ideas?

Please remember to rate useful posts, by clicking on the stars below.

5 REPLIES
Hall of Fame Super Silver

Re: cisco supervisor desktop

The default password to supervior desktop is the same as the username, try that and let us know.

Chris

Re: cisco supervisor desktop

I have just tried that,

still invalid UID/PW.

what is it authenticating against?

Please remember to rate useful posts, by clicking on the stars below.

Re: cisco supervisor desktop

in addition to this, I have just check with the supervisors at out call center; they are still able to log in.

Please remember to rate useful posts, by clicking on the stars below.

New Member

Re: cisco supervisor desktop

Follow these steps

1)login to Cisco Desktop Administrator

2)personnel Configuration

3)supervisors

4)supervisor properties

change the password and then try logging supervisor desktop.

HTH

SJ

Re: cisco supervisor desktop

thanks m8, all sorted

Please remember to rate useful posts, by clicking on the stars below.

403
Views
10
Helpful
5
Replies