I am trying to listen to recorded files in Cisco Supervisor Desktop through an ASA firewall. The client desktop is connected through VPN and we have opened all the ports in the CAD port utilization PDF and I can log into the application and see the recorded files, but when I play one I get no audio. Any information would be helpful! Thanks!
Thanks for the reply. We resolved this issue. The problem was within the ASA ACL. It was not allowing bidirectional traffic on the 3 ports that allow the RTP audio stream which are 59014, 59016, and 59018. TAC recommends all ports 59000 through 59030 with bidirectional access for reference.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...