Does anybody know if UCCE has the capability to have a blended channel for calls and emails ? For example if an agent receives an email support request , his Cisco Agent Desktop status should automatically be set to "Not Ready" .
Of course you can blend channels with the right Cisco product sets.
You could install EIM setting up the email channel. This is normally specified as an interruptible channel, but you can change it. You won't be set not ready for voice when an email arrives, but you won't get a call from the queue or an email from the email queue until you complete the current task.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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