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Cisco UCCX 5.0, script

Hello, i have an issue,i am deploying Contact Center Express 5.0,

is it possible to route incoming call with specific number to the specific agent, i mean, if the VIP pearson is calling, this call redirects to the specific agent,

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VIP Super Bronze

Re: Cisco UCCX 5.0, script

Yes; this is called Agent Based Routing and is explain in the documentation. Note that you cannot queue a contact to an agent. If the agent is busy or does not accept the call, you will need to provide other options. This is typically "try the agent first, then fall into a general queue."

Please remember to rate helpful responses and identify helpful or
1 REPLY
VIP Super Bronze

Re: Cisco UCCX 5.0, script

Yes; this is called Agent Based Routing and is explain in the documentation. Note that you cannot queue a contact to an agent. If the agent is busy or does not accept the call, you will need to provide other options. This is typically "try the agent first, then fall into a general queue."

Please remember to rate helpful responses and identify helpful or
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