I've having some trouble getting our CM integrated with a new IVR product the Call Centre has brought in. Basic connectivity is acheived via a T1-CAS in one of our 2811 integrated services routers, which also hosts PRI and FXO circuits for the CM environment. Calls are being successfully routed to the Chatterbox system across the T1-CAS.
My issue is that we are only licensed for 8 sessions on the Chatterbox platform and I need to have CM direct the 9th and subsequent overflow calls directly into UCCX CSQ via jtapi trigger.
Sounds like it should be pretty straight forward but I haven't found that to be the case. I need another set of eyes to look at this and tell me what I'm missing.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...