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New Member

Cisco Unified CCX Premium - 7.0(1)SR05_Build504 - Supervisor broadcast message

Hello folks,

I’ve got about 130 agents on my system.

We’ve noticed a couple of Agents didn’t receive broadcast messages from their supervisor.

All Agent PCs are the same build.

 

Does anyone have any fault-finding tips to help locate the source of the problem?

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

HiPresumably the teams are

Hi

Presumably the teams are configured OK and the Supervisor can see the agents in their console?

It could be a firewall issue - either with the client firewalls, or otherwise... are they all on the same subnet?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
2 REPLIES
Super Bronze

HiPresumably the teams are

Hi

Presumably the teams are configured OK and the Supervisor can see the agents in their console?

It could be a firewall issue - either with the client firewalls, or otherwise... are they all on the same subnet?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Cheers Aaron.configs all

Cheers Aaron.

configs all match - same subnet - perhaps a resource issue??!!

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