One of our customers already has got a Call Center (initially 2-3 agents and 5,000 calls per day). We're looking a HelpDesk application to integrate with.
We are evaluating several alternatives:
JIRA - Based on Java, Open Source and very good price. Highly recommended for SW project management and support incidents and bugs but is not intended as an external ticketing system. Although you can make own developments and customize fields and workflows to configure JIRA as a helpdesk, JIRA is not oriented to store information about customers / end users. (http://www.atlassian.com/software/jira)
Looking specifically HelpDesk systems as such to receive customer calls, these two are the most outstanding (including price):
If you do not hear anything from other NetPro members on their experiences with 3rd party helpdesk softwares being used with UCCE, please reach out the Cisco SE team locally in your country, who might help you with some pointers.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...