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CISCO UNIFIED CONTACT CENTER EXPRESS APIS

Hello,

I need to know which APIs are available for CUCX. I have found UCCXCTI, but I think this API is indicated for call proccesing. What about e-mail, for instance?

Thanks!

1 REPLY

CISCO UNIFIED CONTACT CENTER EXPRESS APIS

Hi Alicia,

Ther is on-demand recording through the recording API available with UCCx 8.x, please refer the below UCCX data sheet.

http://www.kapsch.net/en/kbc/portfolio/solutions/telephonysolutions/contactcenter/Documents/CiscoUnifiedContactCenterExpress8.0.pdf

Thanks,

Anand

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