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CISCO UNIFIED CONTACT CENTER EXPRESS - ORACLE WEB SERVICES

We need to access to an Oracle database information through Web Services, in a system witch Cisco Unified Contact Center Express 8.5.

Is there any way to do this? Thank you!

  • Contact Center
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Cisco Employee

CISCO UNIFIED CONTACT CENTER EXPRESS - ORACLE WEB SERVICES

Hi Alicia,

Incase you are planning to obtain real time stats from the CRA_DB which is the UCCX db, this can be done via the use of a wallboard.

-This displays the data such as

available agents in CSQs, call volumes, talk times, wait times, and number of handled calls. You can enable the Unified CCX system to write Unified CCX real-time information to a database that can then be displayed on a wallboard.

-Not sure if this is what you are looking for, let me know, thanks

Prashanth

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