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Cisco Unified Contact Center Express Password Recovery

Hello,

I have deleted the UCCX GUI 8.0 end use from Call manager. Now I am not able to access the UCCX GUI with the same username and password. I have used the cli command utils  reset_application_ui_administrator_name and utils reset_application_ui_administrator_password buu it does not work. Can you tell how to do the UCCX 8.0 password recovery.

Thanks in advance.

Nizar Houichi

1 REPLY
Cisco Employee

Cisco Unified Contact Center Express Password Recovery

Hi Nizar,

The passwords you are trying to reset is for the Application user, typically used for the initial setup of UCCX. This is not to be confused with the CCX Appadmin user that would be used to login to the GUI. Since you mentioned that the user was deleted from CUCM, you would recreate or use an existing user that is an "End User" in CUCM. Once you have created this user call into TAC and we can get root access to set UCCX back to FRESH_INSTALL, then run through the initial configuration to point at the newly created or existing user in CUCM.

Thank you,

Joe

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