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Community Member

Cisco Unified Intelligence Center_ RTMT Error

we are getting Report execution  failure error in every 1hour.

Alert Details:

Intelligence Center CUIC_REPORT_EXECUTION_FAILED has occured. Counter CUIC_REPORT_EXECUTION_FAILED of Intelligence Center System Condition Table on node segotvoice040 has state value of 2. ReasonCode: Critical System Condition is raised.

CUIC Version:

Version:8.5(4) build 1 (8_5_4_10000_99)

please help to find a solution.

Everyone's tags (2)
4 REPLIES

Cisco Unified Intelligence Center_ RTMT Error

Hi,

can you please post the whole error log? There must be something else causing these alarms.

G.

Community Member

Re: Cisco Unified Intelligence Center_ RTMT Error

Thnaks for your response Gergely,

Where i can find the whole error log?  are you mentioned about 'Trace & Log Central', if yes please provide the system services/Applications list for collecting the log.

please find the attached syslog.

Re: Cisco Unified Intelligence Center_ RTMT Error

Hi,

please take a look at the following document:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_901/user/guide/CUIC_BK_A60303B5_00_admin-console-901/CUIC_BK_A60303B5_00_admin-console-901_chapter_0111.html#CUIC_RF_IEE9E298_00

I can see there's a relatively high number of exceptions. Are there any external data sources used? Any custom reports?

G.

Community Member

Cisco Unified Intelligence Center_ RTMT Error

Hi

CUIC server type is CUIC Premium and we have some custom reports.

we are using the ICMAW A&B DB as data source and all are online.

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