cisco webview - create a template with new input parameter
I know the Infomaker will help to create a template for webview. I have done with some custom template. My problem is that I can not change the input parameter for webview page. For example, if the template under the skill group, I can only choose with skill group and datetime to generate the report.
I want to change the input field on the web page, for example the input will be a calling number and a range of datatime and the webview will query on the detail table and pop out some detail call.
Or I want to run the report for outbound dialer, the input is the customer number and the output page will be the status of this customer call (closed, retry, pending...)
Can I create a new set of template like Call Detail beside the default Call Type, Agent, Skill Group...?
Re: cisco webview - create a template with new input parameter
I've personally never seen anything like this done, not saying it is not possible, but you might have to use a different reporting mechanism all together in order to achieve something like this. I've always been curious why someone would request a report on a single call, just seem like a single call will never trully give you a true representation of your call center metrics.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.