i have specific requirement about above features, looking for urgent help.
If your asking if an IPCC with WIM solution will meet your business requirments, my thoughts are it could. The only reason I cant confirm a Yes is because I dont know if it will integrate with Seibel.
I would do some further investigation on this.
you fell all are complied apart from Siebel.
Yes, but Siebel needs to have a tight integration from what your requirments state.
I would move forward with the research on Siebel, I think it can be done, jsut not sure!