Hi All - Please help me out in understanding below questions.
1. Once agent get reserved, ICME respond ICM_CONNECT and ICM_RELEASE to CVP ICM services.
2. ICM services will forward ICM_RELEASE to IVR services which inturn forward Disconnect temp to VXML G/W
Now my question is Disconnect temp have any inbuilt mechanism which will update SIP to disconnect VRU Leg which has initated as O/B leg from CVP SIP services to VXML G/W for VRU treatment.
Because i can see BYE Msg is repeating twice, One from VXML --> CVP SIP service and CVP SIP respond 200 OK ---> VXML and one from CVP SIP ---> VXML G/W and VXML G/W respond 200 OK ---> CVP SIP service.
When i check the call flow i came know to know only CVP SIP service will send BYE Msg to disconnect VRU Leg which has initated as O/B leg from CVP SIP services to VXML G/W for VRU treatment.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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