ServiceLevelCallsHalf - These are the total number of calls of a particular call type which are answered within the ICM service level threshold value in every 30 minutes. This threshhold value is configured in Call Type. This field is incremented when the Peripheral Gateway sends the answered call event to the router within the service level threshold.
Make sure you check the Schema Guide, the WebView Reporting Guide and the on-line help for each report in WebView to ensure you are completely familiar with the reports and the underlying tables. There is a lot of useful info there, and it may help.
I know I am not answering your question, but just want to indicate the Cisco material.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...