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New Member

Classification of calls

Hi

Is it possible in IPCCX that a agent can classify a call himself if it is an order or a reclamation and that this classification can be used for reporting purposes?

Best regards

Peter

1 REPLY
New Member

Re: Classification of calls

IPCCX comes up with the out of the box options, if you can classify call at the Queue level, i mean in the scripts then it would be give you better reports.

Regards

Muhammad Rehan

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