Is it possible thru a page in the internal browser on the CAD (Premium Version), to make click-to-dial or click-to-transfer. ?
I have made a webpage that a showed in the internal browser where the agent can search in there CRM system, but the customer will be able to just click the number from the search and then the CAD rings that number and the agent can then transfer the call. (as if the agent uses CTRL-T).
I have tried with the Communication Manager widget click-To-Dial, but in this it is not possible to transfer the call, when the second call is made..
That would now allow my agents to call you via "click to call" within a CAD integrated browser. Of course this assumes 9 is my PSTN access code, and I am calling from the NANP to the UK.
With some server side scripting and IP Address matching, you could rewrite the href attribute to suit the dialing needs of any geographically placed Agent.
I thought this one out even further...how can we limit this to the CAD integrated browser only, and not link phone numbers when viewed through a regular browser.
Another method is to include a GET query parameter along with every request. i.e., give CAD URLs out like this http://www.company.local/search?q=anthony&cad=1 Now your web server as well as the client know that it's CAD calling it, and not a regular user.
Hope that helps to demystify the "click to call" feature in CAD. It's just a simple URL.
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