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New Member

CLID display orignal number

Hello ,

I have issue with uccx 10.5.2.

After  the agent disconnect  call he must click exit.
Please review attached photo .

The issue started when I run command :

utils uccx icd clid enable.

http://voiceprep.nl/index.php?option=com_content&view=article&id=190:clid-enable-for-uccx-usage&catid=32:unified-communications-ipt&Itemid=47

any idea ?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

This is the default behavior.

This is the default behavior.

There is no way to display CLID apart from this popup.

Regards,

Chakshu Piplani

5 REPLIES
New Member

Hi, 

Hi, 

Did you run this command in only one node in the cluster? 

If did you run this command in all the nodes, did you restart "Cisco Unified CCX Engine" service in the nodes?

Regards, 

Anoop 

New Member

I have one server .

I have one server .

The clid is working .

the issue that started after command "utils uccx icd clid enable":

After  the agent disconnect  call he must click exit to new call(we added picture) .

New Member

Apparently that's the only

Apparently that's the only option, 

According to Release Notes

"When the CLID screen pops up on the phone screen, the Answer key is hidden below the CLID screen. You see two soft keys: Update and Exit. Press Exit to see the Answer key."

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf

You can search for Caller ID support 

Regards, 

Anoop 

New Member

Is there a way to CLID

Is there a way to display  CLID without pops  window?

Cisco Employee

This is the default behavior.

This is the default behavior.

There is no way to display CLID apart from this popup.

Regards,

Chakshu Piplani

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