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Community Member

CLID not displayed before the agent answer with IP Phone Agent

Is there a solution to have the CLID displayed before the agent answered with IP Phone Agent.

I never lived that situation with the CAD.

2 REPLIES
VIP Super Bronze

Re: CLID not displayed before the agent answer with IP Phone Age

What product and version?

If CCX, the behavior will be identical to CAD: The CTI Port information will display on the agent's phone until they answer the call.

Community Member

Re: CLID not displayed before the agent answer with IP Phone Age

I get this situation with 2 differents servers but both are on the same release which is rel 7.

When I use CAD I am able to see the CLID before and after that I answer the call.

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