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CLID shown as CTI Port Number- IPCCX6.0 agent in received calls-Urgent

Hi,

In my setup of IPCCX 6.0 with CCM 4.3. the IP Phone has CCM extn(4 digit) as DID(7 digit) number(first line)

and a three digit extn as IPCCX extn(2nd line).

When the call gets routed to IPCCX extn, after the call is connected , I can see the CLID properly(when the parties are

talking) but once the call is ended, in the received calls number I see the CTI port number as the CLID instead of the called party number.

Can somebody suggest how this can be fixed.

Thanks

1 REPLY
Silver

Re: CLID shown as CTI Port Number- IPCCX6.0 agent in received ca

Check the bug: CSCed35106

Caller ID Configuration Task List:

http://www.cisco.com/en/US/docs/ios/12_2/voice/configuration/guide/vvfclid.html

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