Our telephone company does not send the name with the caller ID, I am testing the advanced version of an XML directory service from a Cisco Approved developer which works well with standard telephony services on CUCME v8.5.
The CLID Tcl script and XML services work well for normal users who are not part of the call centre, if the name of the customer is in the database, it will be displayed together with the Calling Number on the telephone’s screen.
The problem am facing when I try to use the CLID Tcl script in-conjunction with the UCCX script (am using UCCX version 126.96.36.19904-25), the caller hears silence instead of the voice-prompt and the agent phone does not ring. I want the agents to know the name of the customer when a call is forwarded to them. When I remove the CLID Tcl script, the UCCX script works well.
What could be the problem? Has anyone experienced similar problems with UCCX and other CLID name-to-numbers scripts?
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