My client requires their IVR application to be able to place outbound calls to callers, as part of a callback feature we've implemented for them. Some callback numbers may be long distance and client matter code is required for all long distance calls.
From my IVR script, "Call Redirect" step or "Place Call" step always branches off to the "Unsuccessful" branch, which suggest to me that the callmanager is expecting the client matter code, which is not provided. local/internal calls goes through without issues.
my question is, how do i feed the client matter code to callmanager? can this be done at all? If it cannot be done, can someone point me to an official cisco documentation that says so.
if it can be done, please let me know how to approach this.
they need the CMC for accounting and other purposes so they don't want to bypass it. appending # seems to work for "Place Call" step but not for "Call Redirect" step. any ideas on how to pass a CMC to callmanager when using "Call Redirect" step?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...