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CM Roles for IPCC 5.0(2) CRS users

Does anyone know what CallManager roles need to be defined for each the CRS Users defined during the install.

AXL Service Providor User

Unified CM Telephony User

RmCM Subsystem User

Thanks

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Hall of Fame Super Silver

Re: CM Roles for IPCC 5.0(2) CRS users

Both RmCm and CM Telephony (JTAPI) users need to be part of "Standard CTI Enabled" user group.

The AXL user needs to belong to a group with "Standard AXL API Access" role, you can use the ccmadministrator here as it belongs to this group by default.

HTH,

Chris

3 REPLIES
Hall of Fame Super Silver

Re: CM Roles for IPCC 5.0(2) CRS users

Both RmCm and CM Telephony (JTAPI) users need to be part of "Standard CTI Enabled" user group.

The AXL user needs to belong to a group with "Standard AXL API Access" role, you can use the ccmadministrator here as it belongs to this group by default.

HTH,

Chris

New Member

Re: CM Roles for IPCC 5.0(2) CRS users

Thanks for the info.

It looks as if the CM Telephony (JTAPI) user is generate becuase I see that ID in my system with Userid_1 versus just the Userid. Do I need to have both?

Hall of Fame Super Silver

Re: CM Roles for IPCC 5.0(2) CRS users

This is by design, you would need another one if you had HA CCX deployment, or 2 node IP-IVR.

Chris

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