We deployed UCCX5 with CME4.2 and we created an IVR application.
Initially, CME Telephony subsystem is IN SERVICE.
After we call successfully a test application (a simple application that transfers inbound calls to the operator) the first time, CME Telphony becomes in PARTIAL SERVICE in Control Center, and we can not call the application anymore.
Does anyone had an idea about the cause of such problem?
This can happen if some one manually deleted the route point DN on the router side. For this run the configuration validator tool and check for any warning messages. A report should indicate that there is an RP DN mismatch. Check on the router configuration whether or not the DN exists or not. If confirmed, then visit the Trigger page and click the update button to fix and recreate the DN on the router side.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...