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CMT Dialog Group Configuration

Hello All,

Does the maximun number of channels have to be limited to the number of licensed IVR ports? What are it limitations by setting it for less or more than the number of licensed IVR ports?

I understand that these channels enable CRS applications to interact with callers while listening and responding to prompts. Do they do anything more?

Thanks,

Matt

1 REPLY

Re: CMT Dialog Group Configuration

Does the maximun number of channels have to be limited to the number of licensed IVR ports?

Nope.

What are it limitations by setting it for less or more than the number of licensed IVR ports?

None.  Think about service over subscription.  Configuring more or less has its merits, you just need to have a reason.

 Do they do anything more?

Nope.  From the documentation:

The Cisco Unified CCX system uses the Media subsystem of the Cisco Unified CCX 
Engine to configure Cisco Media Termination (CMT) dialog groups that can be used 
to handle simple Dual-Tone Multi-Frequency (DTMF) based dialog interactions with 
customers. A dialog group is a pool of dialog channels in which each channel is 
used to perform dialog interactions with a caller.
Anthony Holloway

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