04-03-2006 02:34 AM - edited 03-13-2019 11:38 PM
Hi Pros,
I have a IPCC Express 4.0 Enhanced Setup. Now, I had selected G.711 as codec for IVR prompts during CRS install. Is there a way I can change the codec type to G.729 without reinstalling CRS. And also, can I use transcoding services if my caller uses G.729 & IPCC Express uses G.711 as IVR Prompts.
Regards,
Pratik
Solved! Go to Solution.
04-03-2006 04:39 AM
You will need to re-run setup to change it to G.729.
Yes, you can use transcoders to transcode between codecs.
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Chris
04-03-2006 10:48 PM
You can use only one codec as of today with ipcc express. Its chosen during installation phase. It can be changed only by reinstallation. You will need to use a hardware transcoder to translate calls between g729 and g711 to work with IPCC. I would suggest that you install g711 on your IPCC, unless you have a lot of remote agents.
04-03-2006 04:39 AM
You will need to re-run setup to change it to G.729.
Yes, you can use transcoders to transcode between codecs.
Rate helpful posts!
Chris
04-03-2006 10:48 PM
You can use only one codec as of today with ipcc express. Its chosen during installation phase. It can be changed only by reinstallation. You will need to use a hardware transcoder to translate calls between g729 and g711 to work with IPCC. I would suggest that you install g711 on your IPCC, unless you have a lot of remote agents.
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