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Cofigure CC & BCC for reply message

Hi All,

Here I installed CEM 5.0(0).Now I want to configure a email address as CC address means whwnever a mail is replied, a copy of that replied mail will be sent to that address. & I want that CC address will be added to that replied mail by default.

I hope I can clear my query....kindly suggest me the steps I need to follow....

BR

Asif

2 REPLIES
VIP Super Bronze

Re: Cofigure CC & BCC for reply message

Duplicate posting.

This question has been asked previously (just last week in fact). Please search previous postings before opening new threads.

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc2d1b4

Community Member

Re: Cofigure CC & BCC for reply message

Can anybody through some light on this....I didn't find anything in CEM configuration doc.Kindly help.

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