Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

com.cisco.app.Application Task inactive Exception

uccx 7.0 cucm 7.0

In the contact summary report (real time reporting)and in the historical report, we got aborted contact.

We verified the programmation of our icd extensions there is no error and we still get aborted call with the same error. Can someone help me on that issue?

  • Contact Center
6 REPLIES

Re: com.cisco.app.Application Task inactive Exception

Are you using the On Exception Goto Step to catch Inactive Contacts and ending the script cleanly, instead of letting it fail?

Also, are you using a 2 second delay before the Accept step to allow CUCM and UCCX to complete the call setup?

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
New Member

Re: com.cisco.app.Application Task inactive Exception

Where should the the exception task goto step be place? We are experiencing these errors withing all our queues...

VIP Super Bronze

Re: com.cisco.app.Application Task inactive Exception

Example:

On Exception Goto (ContactInactiveException) Goto END

Accept

...rest of script...

Disconnect [Label: DISCONNECT_END]

End [Label: END]

Note that callers will (and should) show as abandoned if this exception is caught. You might want to review my answer to another post if you want to control this at a more granular level:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cd4ae2b

Please remember to rate helpful responses and identify helpful or
New Member

Re: com.cisco.app.Application Task inactive Exception

com.cisco.app.ApplicationTaskInactiveException

What does this error mean ?

After restarting my UCCX we have been receiving over 200 abandon calls with this error..

New Member

Re: com.cisco.app.Application Task inactive Exception

Jonathan, I can't find your post anywhere.  Do you still have it after all this time?

New Member

com.cisco.app.Application Task inactive Exception

Hi Guys,

Still looking for an answer regarding this message. I'm checking my UCCX reports and i can see a significant number of Aborted calls with reason code: com.cisco.app.ApplicationTaskInactiveException. I can't understand why, though i have debuged the script and couldn't find an error in the script.

Also I'm using the Exception Goto setp and ending the script successfully. In my report i can see the call is sent to a CSQ, then get aborted !! If the caller hangs up shouldn't the report show as abandoned !?

Regards,

3117
Views
0
Helpful
6
Replies
This widget could not be displayed.