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Combining ICM Scripts of 2 different instances

I am having 2 different instances of ICM in separate sets of servers.

i.  Banking             (instance name Bank)

ii. Credit Card Services     (Instance Name CCS)

Because of server cost and under utilization of server performances we are planning to combine both the instances into one.

Is it possible to import the scripts of both the instances without having to rewrite the complete script of either one of them.

Thanks

Alok

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Combining ICM Scripts of 2 different instances

Yes you will be able to do an export & import of the scripts.

You should build all the rest of the configuration (skills, calltypes, dialed numbers, etc.).

When you export the script from one instance, and import it into another the import function will attempt to 'map' all the referenced configuration objects from the source configuration, to the destination config.  Hence, the need to have created all the config on the 'target' instance, first.

Strongly suggest you go through this in a lab environment before even considering attempting this on your production servers.

1 REPLY
Bronze

Combining ICM Scripts of 2 different instances

Yes you will be able to do an export & import of the scripts.

You should build all the rest of the configuration (skills, calltypes, dialed numbers, etc.).

When you export the script from one instance, and import it into another the import function will attempt to 'map' all the referenced configuration objects from the source configuration, to the destination config.  Hence, the need to have created all the config on the 'target' instance, first.

Strongly suggest you go through this in a lab environment before even considering attempting this on your production servers.

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