My personal take is that softphones could be a good replacement for a hardphone, specially in scenarios where space is critical, but I would always have a hardphone available for disaster recevoery scenarios.
what you are talking about is the device weight, in the device weight calculation the softphone is compared to the heaviest resource consuming phone on the CCM, the 796x or similar, that have a device weight of 5, there were phones with a device weight as little as one, old phones, but this is not the case with most of the current phones, verify with the IPT Resource calculator.
What issues could I expect to see if no QOS is in place? Also, are there known issues calling from an IP Communicator to a 7985 phone? During testing across our WAN I have had very clean and clear calling between IP Communicators, but pixellated video on the 7985 where the IP Communicator never had an issue.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...