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Community Member

Compatibility Cisco Agent/Supervisor Desktop and Contact Center Express

Hello

I am migrating all  the PCs to Windows 7 Professional, also i have an infrastructure of Contact Center Express in version 7.0(1) SR5 with Agents using the version of Cisco Agent Desktop 6.6.1.400. Once PCs migrated to Windows 7 Professional and installed with the Cisco Agent Desktop 6.6.1.400, we started having problems, the Cisco Agent Desktop agent appears and disappears from the Cisco Supervisor Desktop.  Intermittently Agent begins to disappear and appear on the Supervisor Desktop.


How can i fix this issue???...should i migrate the CAD to version 7.0.2 for supporting windows 7???..is CAD 7.0.2 supported by UCCX 7.0(1) SR5??

I would appreciate any help.

Thanks,

Alexis

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1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Compatibility Cisco Agent/Supervisor Desktop and Contact Center

UCCX 7.0(1) SR5 supports CAD 6.6.1.400

You need to go to CCX 7.0.2 for CAD 7.0.2 which is the first version that supports Windows 7

per comptaibility doc

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

HTH,

Chris

2 REPLIES
Hall of Fame Super Silver

Compatibility Cisco Agent/Supervisor Desktop and Contact Center

UCCX 7.0(1) SR5 supports CAD 6.6.1.400

You need to go to CCX 7.0.2 for CAD 7.0.2 which is the first version that supports Windows 7

per comptaibility doc

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

HTH,

Chris

Community Member

Compatibility Cisco Agent/Supervisor Desktop and Contact Center

Thanks indeed Chris for you soon answer.

I will check the link for more details.

Regards,

Alexis

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