Compatibility Cisco Agent/Supervisor Desktop and Contact Center Express
I am migrating all the PCs to Windows 7 Professional, also i have an infrastructure of Contact Center Express in version 7.0(1) SR5 with Agents using the version of Cisco Agent Desktop 22.214.171.1240. Once PCs migrated to Windows 7 Professional and installed with the Cisco Agent Desktop 126.96.36.1990, we started having problems, the Cisco Agent Desktop agent appears and disappears from the Cisco Supervisor Desktop. Intermittently Agent begins to disappear and appear on the Supervisor Desktop.
How can i fix this issue???...should i migrate the CAD to version 7.0.2 for supporting windows 7???..is CAD 7.0.2 supported by UCCX 7.0(1) SR5??
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...