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Community Member

Competence Level not able to update on UCCX 8.5.1

Hi, I'm facing an issues on the change for agent's skill competence level using web page. Once I change the agent skill competence level from 5 to 9 and click update, the page will refresh and show "update successful". When I click into the agent which I make the change just now, it still show as level 5, I did not saw it take effect. So, I logout and login against to check, the competence level still the same. Do you have any idea why this happen and how to solved it?

Thank you.

 John

2 ACCEPTED SOLUTIONS

Accepted Solutions
Silver

make sure you highlight the

make sure you highlight the skill you want to update the comptency in. Also, try a different browser. I've seen some compability issues with ie11.

 

Super Bronze

HiIt's a not-very-friendly

Hi

It's a not-very-friendly bit of the web interface. The competency is set per-skill, so you need to select the skill to adjust and then set the competency drop-down. 

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
4 REPLIES
Silver

make sure you highlight the

make sure you highlight the skill you want to update the comptency in. Also, try a different browser. I've seen some compability issues with ie11.

 

Community Member

Hi All, thanks for your

Hi All, thanks for your answer. Let me try it out against to double confirm before I post my question.

Regards,

 John

Community Member

We had this issue and was

We had this issue and was resolved by installing SU4.

Super Bronze

HiIt's a not-very-friendly

Hi

It's a not-very-friendly bit of the web interface. The competency is set per-skill, so you need to select the skill to adjust and then set the competency drop-down. 

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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