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New Member

Compliance Recording documentation

We have UCCX 7.0  Enhanced and we are going to buy Compliance Recording licences but I am not able to find documentation about Compliance Recording. I only find about Quality Management.

Can anyone help me?

2 REPLIES
New Member

Compliance Recording documentation

QM is the compliance recording in UCCX. The CR license is a stand alone license that you can purchase if you only need audio recording and nothing else. The qm has additional licenses for scoring and screen recording if needed. Check this doc out:

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-629807.html

We have UCCX version 8.5 so I am not sure if it would be different for version 7.

New Member

Compliance Recording documentation

"Compliance Recording is available starting with Cisco Unified CCX 7.0(1) SR4"

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/design/guide/uccx80srnd.pdf

Also, Release Notes of UCCX 7.0(1) SR4

http://www.cisco.com/web/software/280840578/28780/Release_Notes_for_Unified_CCX_7.0.1_SR4.pdf

Hope it helps.

Thanks,

- mo

(Monawar Alhaque)

Cisco PDI UCC Team Lead

Office Phone:  1 469 255 0296

Office Hours: 9:00 - 17:00 Central

Office Days: Monday - Friday

http://www.cisco.com/web/partners/tools/pdi.html

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